KitKing is a web based trading site owned by Kitking LTD, 54 Syston Street East, Leicester, LE1 2JW
Tel 0116 262 7332
WHEN PLACING AN ORDER WITH KITKING AS AN INDIVIDUAL OR ON BEHALF OF A CLUB/ORGANISATION YOU ARE AGREEING TO ACCEPT THE TERMS AND CONDITIONS AS DETAILED BELOW.
Kitking are a UK Teamwear supplier to Businesses, Football Clubs, Local Authorities, Universities, HM Forces, Schools and Colleges. All orders placed with Kitking are accepted on the basis that you are a business customer. Kitking accept that if you do not provide a company name that you are a sole trader and Kitking supply you solely on a business to business relationship basis. As a result Kitking do not fall under such consumer based acts as the sales of goods act 1979 or Distance selling regulations 2014.
THIS IS A TRADE WEBSITE SUPPLYING BUSINESSES.
V.A.T.
All prices on our site INCLUDE V.A.T. where applicable.
Discounts
"We will beat any price offer" applies to current items from the main brands. We cannot promise to beat any special offers, or clearance prices, that our competitors may from time to time advertise.
Carriage
All dispatches are by national courier and are subject to a signature only service. Any request by a customer to do a 'safe drop' at their premises/address is entirely at their own risk, and invalidates any future claim. (A 'safe drop' is when the parcel is left in a designated safe place).
All mail orders are subject to a £10 carriage charge for the first 20kg. Heavier weights are charged at 50p per extra kilogram. Most kit orders fall within the minimum charge.
Our standard UK mainland carriage charge is £10. For Scottish Highlands, Northern Ireland, Ireland, Jersey and Guernsey there is an additional charge that cannot be added when ordering online. Please contact our office for details.
Delivery Times
Stock items are usually despatched within 2-3 days. Most branded kits & equipment are ordered direct from the manufacturer and usually despatched in approximately 7-10 working days (not including weekends). Delays may be unavoidable at times due to suppliers stocks. You would be informed of any unusual delays within 48 hours of ordering.
Deliveries will be made on weekdays from 8:00am - 6:00pm, you would normally get a message (either my email or text message) giving you the date and estimated time on the day of delivery.
Payment
Mail order payments by cheque or credit card. Cheques must be made payable to "Kit King Limited". All orders must be paid for in full on placing of order. Cheques must clear our bank account and credit card payments must be authorised before despatch.
Returns
We are wholesalers of teamwear and supply in bulk only. We are not a public shopping website, and have a minimum online order of 6 items. As a business to business supplier, you cannot automatically exchange or return items.
Kitking relies on the customer to order the correct sizes and quantities as the following suppliers will not accept returns - Nike, Adidas, Puma, Stanno, Pro Star, Errea, Macron, Givova, Mitre, Umbro, Zeus Sports, Joma and Macron. If these suppliers agree to exchange or take back goods, any restocking fee will have to be paid by the customer. This does not affect your statatory rights above.
We class all football clubs, universities, schools, HM forces and other businesses, as well as personal orders, as business to business customers. These orders are governed by different rules to that of the standard Distant Selling Regulations, 2000.
With business to business, you cannot automatically return good for credit, or cancel outstanding orders ordered specifically for you from our trade suppliers. All returns and cancellations are at the discretion of Kitking LTD.
Kitking are a UK Teamwear supplier to Businesses, Football Clubs, Local Authorities, Universities, HM Forces, Schools and Colleges. All orders placed with Kitking are accepted on the basis that you are a business customer. Kitking accept that if you do not provide a company name that you are a sole trader and Kitking supply you solely on a business to business relationship basis. As a result Kitking do not fall under such consumer based acts such as the new Consumer Rights Act 2015.
We never recommend garment sizes to customers, some manufacturers state suggested ages/sizes, but you will appreciate that children of the same age are not the same size. Any advice offered by a Kitking representative is advice only and we cannot be held responsible for garments not fitting. As a result, we as a company always advise ordering samples prior to ordering a team purchase, especially on children's adidas sizes as adidas garments can vary greatly in size based on the fit of the garment.
Once accepted for return, customers must ensure goods are back with us within 6 working days of the customer receiving the authorisation number. Any items that are received after this time period will be refused and customers shall be subject to the delivery charge to have the items sent back out to them. All goods that are accepted for return must be complete and in an unused condition. The product must be undamaged and in the original packaging within 7 working days of receiving our return authorisation number.
Please note that any goods supplied correctly but with personalisation cannot be exchanged under any circumstances.
Your statuatory rights regarding damaged or incorrectly supplied items are not affected by the above.
Returns Costs
Where you have submitted the return form on the website, and we have agreed to accept a return, you the customer will be liable for any costs incurred in returning the items to us and accept that you are liable for any possible administration and restocking costs involved. The costs will vary based on quantity, weight and brand of items agreed for return. This cost will be confirmed to you when we confirm your returns authorisation number. The company encourages all customers to use a secure and tracked service.
Incorrectly Ordered Garments/Sizes/Colours/Quantities
We rely on the customer to order the correct Garments, Sizes, Colours and Quantities.If Kitking supplied your order correctly, we will not accept any costs incurred in exchanging products. All costs, including a possible restocking charge and delivery charges will be the responsibility of the customer. Kitking should be notified in writing via the returns form, within 14 days of receipt of any items you would like to return. We will not accept any liability after this time.
All goods that are accepted for return must be complete and in an unused condition, the product must be in a resalable condition and in the original undamaged packaging within 14 working days of receiving our return authorisation number. The customer must submit the return form on the website if they would like to return goods, this must be done within 14 days of receipt of your order.
Shortages
If you receive an order and you believe there may be a shortage please ensure you take all of the items out of the box, and go through each item separately to ensure that items haven’t stuck together or items haven’t slipped inside another item of your order. You should advise us in writing of all shortages within 24 hours of receipt, failure to do so means we may be unable to accept your claim.
Sizing
All size charts on this website are to be used as rough guides only. Different brands have different ideas of sizes. If you are in doubt of the sizes you need, we advise you purchasing samples first.
Any advice on sizing given by any member of KitKing's staff is advice only. KitKing cannot be held responsible for items not fitting. If in doubt, please order samples.
Please note all chest size measurements advised are calculated based on the size of the person and not the size of the garment.
Washing Advice
Always wash printed garments inside out. Always follow detergent manufacturers instructions for removing heavy stains. KitKing cannot be held responsible for discolouration or damage attributable to grass, mud stains etc. Never iron, never tumble dry, never dry clean.
Ownership
All goods supplied on credit will remain the property of Kitking Ltd until all outstanding amounts have been paid in full.
All photos are for illustration purposes only and actual colours may vary from website images.
General Statement on General Data Protection Regulations
We, Kitking Limited, are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the current GDPR). This will have been fully implemented by 25th May 2018
We collect information about you for two reasons: firstly, to manage your account with us including any quotations or orders and secondly, to provide you with the best possible service.
We will give you the chance to opt out of any any marketing materials from us which can be found on the footer of any of our email marketing.
The type of information we will collect about you includes:
• your name
• address
• contact telephone number
• email address
We will never collect any sensitive information about you without your explicit consent.
We NEVER store fiscal details that customers provide to us.
The information that we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. In accordance with the law all requests for data held will be dealt with within 30 days.
The personal information which we hold will be held securely within our secure company networks in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
At no time would your personal information be passed or sold to a third party.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. "Cookies" are required to store such information as your shopping basket, so disabling these will prevent you from interacting with the website.
If you have any questions/comments about privacy, you should contact us using the details provided on the contact us page.